Candy Hearts Case

📧 Email us - help@belvin.in
expect reply within 24 hours
📞 Call us - +91 92666 82867
Mon-Sat, 09:30am - 06:00pm

Cancellation, Return & Refund Policy (Short)

• Order Cancellation: Allowed within 12 hours of placing the order. Not possible after shipping.
  
• Prepaid Orders: No refunds. Only exchange/replacement allowed (shipping charges applicable). If we can’t fulfill, store credit will be provided.
  
• COD Orders: Return request allowed within 24 hours of delivery (charges may apply).
  
• Returns & Replacements:
  
  Request within 24 hours (COD) or 3 days (exchange).
  
  Must provide order details, product images & mandatory unboxing video.
  
• Unboxing Video: Required for any claim (damage, wrong/missing item). No claims accepted without it.
  
• Damaged/Incorrect Product: Replacement processed after verification within 4–5 working days.
  
• Exchange:
  Request within 3 days
  Pickup in 1–2 days, replacement shipped in 3–5 days after inspection
  
• Refund Policy:
  No refunds after delivery
  Only store credit (valid 12 months) for eligible cases
  
• Non-Eligible Cases:
  
  Wrong order, no unboxing video, late requests, sale items, used/damaged products, or items priced ₹599 or below
  
• Important:
  
  No monetary refund once order is delivered

Shipping & Delivery Policy

• Order Processing: Orders are processed within 24–48 hours (excluding Sundays & holidays).
  
• Delivery Time:
  Metro Cities: 2–4 days
  Other Locations: 4–7 days
  
• Shipping Charges:
  Free shipping on eligible prepaid orders
  COD charges may apply (₹79)
  
• Courier Partners: Trusted services like Delhivery, Bluedart, DTDC, etc.
  
• Tracking: Tracking link shared via email/SMS after dispatch
  
• Delays: May occur due to weather, high demand, or logistics issues
  
• Important:
  Ensure correct address & contact details
  Address cannot be changed after shipping
  
• Support:
  Email: help@belvin.in
  Phone: +91 9217994946 (10 AM – 5 PM)

Belvin Terms & Conditions – Quick Summary

• Agreement to Terms: Using Belvin.in means you accept all terms and policies.
• Eligibility & Usage: Must be of legal age; no illegal activities or harmful actions allowed.
• Product Details: Prices, images, and availability may change; slight color variations possible.
• Orders & Payments: Orders confirmed after payment (COD in select areas); orders may be canceled if needed.
• Payment Safety: Pay only via the official website; avoid external payment requests (fraud risk).
• Shipping & Delivery: Dispatch in 1–2 days; delivery in 2–7 days; courier delays not our responsibility.
• Returns & Refunds: 7-day return policy for unused items; refunds processed within 3–5 days after approval.
• Order Cancellation: Allowed before dispatch (within ~24 hours); post-shipping follows return policy.
• Intellectual Property & Content: All content belongs to Belvin; user reviews may be used; inappropriate content can be removed.
• Legal & Updates: Terms may change anytime; governed by Indian law with Haryana jurisdiction